EXEMPTAX provides the first turn-key solution to the growing complexities of tax exemption management across the US. EXEMPTAX is an end-to-end and standalone SaaS platform, providing best-in-class support for small businesses to large enterprise clients and CPA firms. Our solution streamlines diverse complexities, enforces rigorous compliance policies and avoids culprits to ensure optimal audit readiness for our clients. We are a fun, dynamic, multinational and multicultural company with offices in Southern California and operations in South East Asia.

About You

We are looking for highly motivated self-starters who are ready to make a change in a fast paced and interestingly complex and ever changing industry. Some of us are passionate about data and technology, some of us are passionate about tax regulations, and all of us are focused towards our main goal, to create a true value add for our clients. If you are up for the challenge to work in a energetic and diverse team spanning the US and Asia and ready to drive true results, then let’s talk.

About the Job

The Data Processing Analyst is the primary client facing owner responsible to operate EXEMPTAX, our SaaS tax management solution. In addition to supporting EXEMPTAX, you will perform interesting and complex research projects surrounding various tax topics, adapting analytical outcome of rules and regulations into actionable procedures. You will be working within assigned service level agreements covering data analytical work, data processing and client communication. In addition, you are enabled to self-sufficiently support assigned workflows and flexible workload. You will make an immediate impact to the quality of complex data and guidelines. We are seeking for individuals with a strong focus on quality and the highest integrity, motivated to work in an agile environment.

The Details

  • Ownership of various system driven work flows and data processing queues
  • Self-sufficient research activities across numerous tax regulatory requirements
  • Supporting ongoing curation of complex tax validation rules
  • Prompt and efficient support to client inquires via email and chat
  • Operates multiple technology applications
  • Maintains high quality and productivity metrics’
  • Strives to improve SOP’s as subject matter experts
  • Demonstrates excellent time-management skills and the ability to work independently
  • Supports business improvement initiatives
  • Supports positive team environment through active team collaboration
  • Team player with highest emphasis on integrity and trust
  • University degree required
  • Minimum 2 years’ experience with data analytics, data processing and customer service
  • Strong computer and internet skills required
  • Desired skill-sets include MS Office applications and SaaS experience
  • Excellent written and oral communication skills
  • Ability to suggest process improvements and enhance customer experience
  • Enthusiasm and strong self-motivation
  • Strong prioritization and time management skills
  • Ability to adapt to change
  • Motivation to learn and expand skills into new areas